Withdrawal & Right of Return


Recall policy

Consumers have a three-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within three days without giving any reason. The withdrawal period is three days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you need to click on the button, upload your purchase invoice, and specify the reason for return. Our customer service will contact you within 48 hours and provide you with an RMA number. The RMA number must be entered in the product return form and returned together with the product.

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we will return to you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us); The customer is obliged to pay back the purchase price without delay and at the latest within fourteen days from the day on which we receive the notification of cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

cancellation policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH Rechtsanwälte.

Right of Return

The right of withdrawal applies without penalty only to the end consumer: if the consumer wishes to withdraw from the distance contract, he can do so within 14 days after the conclusion of the contract without giving any reason and claim only the shipping costs. It is necessary to inform Dynavin GmbH about the return and send the order to the address below:

Dynavin GmbH
76316 Malsch

Telefon: + 49 7246 944503-0

E-Mail : [email protected]

The customer who wishes to exercise the right of withdrawal must send the products to the above address at his own expense within 14 days after receiving the e-mail approval to return the goods. Returned products must be fully functional, packed in their undamaged original packaging including the return delivery bill and must not show any signs of wear or damage. In this case, Dynavin GmbH will refund the price paid by the customer for the product 14 days after receipt of the fully functional product, delivered with all accessories. If these measures are not complied with, the Customer shall not be entitled to a refund of the amounts already paid, even if the Customer is able to receive the product back in the condition in which it was returned to Dynavin GmbH at its own expense.


The contract is subject to German law. The German court shall be responsible for all disputes regarding the application, execution, interpretation and breach of the contract.