{"id":14249,"date":"2020-07-01T09:25:58","date_gmt":"2020-07-01T07:25:58","guid":{"rendered":"https:\/\/www.dynavin.de\/faq-2\/"},"modified":"2021-07-23T15:33:34","modified_gmt":"2021-07-23T13:33:34","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.dynavin.de\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3px9st-fb40b9310e1339b5b032c22a0c21c48b\">\n#top .av-special-heading.av-3px9st-fb40b9310e1339b5b032c22a0c21c48b{\npadding-bottom:0px;\n}\nbody .av-special-heading.av-3px9st-fb40b9310e1339b5b032c22a0c21c48b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-3px9st-fb40b9310e1339b5b032c22a0c21c48b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3px9st-fb40b9310e1339b5b032c22a0c21c48b av-special-heading-h1 meta-heading  avia-builder-el-0  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >FAQ<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-khkbsfbf-9f5843012f471816384c37db048f3948'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"aCOpRe\">FAQ. Frequently Asked Questions<\/span><\/p>\n<p><span class=\"aCOpRe\">Here you will find answers to many questions about Dynavin products.<\/span><\/p>\n<\/div><\/section>\n<div  class='togglecontainer av-1a8sapp-bee40a9b7a8074f2fcad5240fda97682 av-minimal-toggle  avia-builder-el-2  el_after_av_textblock  el_before_av_hr  toggle_close_all' ><div class='taglist'><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Bluetooth}\" class=\"\">Bluetooth<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Firmware}\" class=\"\">Firmware<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{General}\" class=\"\">General<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Navigation}\" class=\"\">Navigation<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Return of goods}\" class=\"\">Return of goods<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{iLink}\" class=\"\">iLink<\/a><span class='tag-seperator'>\/<\/span><\/div>\n<section class='av_toggle_section av-251y3h-d92125b73676456cd8a476104058184d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {iLink} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>Android Auto \/ iLink function: My Android smartphone reboots again and again<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Recently, the iLink adapter on some Android phones keeps causing a reboot after the phone has been updated to the latest Android version.We have now developed an update for this. Please see the instructions below for the procedure and links to update your iLink feature.<br \/>\n<a href=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/iLink-update-EN.pdf\">iLink-update-EN.pdf<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-22tsal-927a6c70bf294b1dade263a714caeb3c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Firmware} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>How do I carry out a firmware update?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><h4>Lire les instructions (PDF)<\/h4>\n<p><a href=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/Firmware-Update-Anleitung.pdf\">Firmware update instructions (PDF)<\/a><\/p>\n<div  class='hr av-a51f1-ccd68c6d99c1e218275590aa8a8dc5c1 hr-default  avia-builder-el-3  el_before_av_button  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<h4 style=\"text-align: center;\">Flex firmware update<\/h4>\n<p style=\"text-align: center;\"><div class=\"BorlabsCookie\"><div class=\"_brlbs-content-blocker\"> <div class=\"_brlbs-embed _brlbs-video-youtube\"> <img class=\"_brlbs-thumbnail\" src=\"https:\/\/www.dynavin.de\/wp-content\/plugins\/borlabs-cookie\/assets\/images\/cb-no-thumbnail.png\" alt=\"YouTube\"> <div class=\"_brlbs-caption\"> <p>By loading the video, you agree to YouTube's privacy policy.<br><a href=\"https:\/\/policies.google.com\/privacy?hl=en&amp;gl=en\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Learn more<\/a><\/p> <p><a class=\"_brlbs-btn _brlbs-icon-play-white\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Load video<\/a><\/p> <p><label><input type=\"checkbox\" name=\"unblockAll\" value=\"1\" checked> <small>Always unblock YouTube<\/small><\/label><\/p> <\/div> <\/div> <\/div><div class=\"borlabs-hide\" data-borlabs-cookie-type=\"content-blocker\" data-borlabs-cookie-id=\"youtube\"><script type=\"text\/template\">PGlmcmFtZSBsb2FkaW5nPSJsYXp5IiBzcmM9Imh0dHBzOi8vd3d3LnlvdXR1YmUtbm9jb29raWUuY29tL2VtYmVkL3FJU1BrNE4xQmtRIiB3aWR0aD0iNTYwIiBoZWlnaHQ9IjMxNSIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iYWxsb3dmdWxsc2NyZWVuIj48L2lmcmFtZT48L3A+<\/script><\/div><\/div>\n<h4><\/h4>\n<h4 style=\"text-align: center;\">Firmware update<\/h4>\n<p style=\"text-align: center;\"><div class=\"BorlabsCookie\"><div class=\"_brlbs-content-blocker\"> <div class=\"_brlbs-embed _brlbs-video-youtube\"> <img class=\"_brlbs-thumbnail\" src=\"https:\/\/www.dynavin.de\/wp-content\/plugins\/borlabs-cookie\/assets\/images\/cb-no-thumbnail.png\" alt=\"YouTube\"> <div class=\"_brlbs-caption\"> <p>By loading the video, you agree to YouTube's privacy policy.<br><a href=\"https:\/\/policies.google.com\/privacy?hl=en&amp;gl=en\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Learn more<\/a><\/p> <p><a class=\"_brlbs-btn _brlbs-icon-play-white\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Load video<\/a><\/p> <p><label><input type=\"checkbox\" name=\"unblockAll\" value=\"1\" checked> <small>Always unblock YouTube<\/small><\/label><\/p> <\/div> <\/div> <\/div><div class=\"borlabs-hide\" data-borlabs-cookie-type=\"content-blocker\" data-borlabs-cookie-id=\"youtube\"><script type=\"text\/template\">PGlmcmFtZSBsb2FkaW5nPSJsYXp5IiBzcmM9Imh0dHBzOi8vd3d3LnlvdXR1YmUtbm9jb29raWUuY29tL2VtYmVkL1Q2aGlPZ3I5RzdZIiB3aWR0aD0iNTYwIiBoZWlnaHQ9IjMxNSIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iYWxsb3dmdWxsc2NyZWVuIj48L2lmcmFtZT48L3A+<\/script><\/div><\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-414nel-9f988bd0642e43acc1f1626aff2d103e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Firmware} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Update hangs up<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Make sure that the update files are correct and complete on the SD card. If you are unsure, format the card again and download the file again. The files must be located <b>individually<\/b>on the SD card. After you have done this, plug the SD card back into the MMC slot of the radio. Then press and hold the SRC button (on some models SRC=MODE) and press the reset button at the same time (for the reset button you need a safety pin or something similarly pointed). Release the reset button after about 2 seconds, but still keep the SRC button pressed until the radio restarts. The radio should now boot from the SD card with the update and perform the installation again.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2apcml-0b78a5e4d078c0a8db56c71635e3446c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Firmware} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>How do I see what software version I have on my device?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Go to the main menu and change to page 2. Press the <b>INFO button<\/b>. Here you will find all data about your device. Important for the software version is the OS version and the MCU version.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-20ghb1-4fc6d2a6ebccbeb056abb432771e4d2b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Bluetooth} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Smartphone does not synchronize<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Depending on the model you have to release something for the contact transmission. Check your smartphone settings for this. If synchronization still cannot take place, reset the Bluetooth settings on the device completely. 1. switch to the telephone menu and press the setting icon 2. click on &#8220;Reset Bluetooth&#8221; at the bottom 23 Remove the Dynavin device out of your smartphone Bluetooth connection 4. delete all connected phones from the radio list (Phone menu &#8211; Dial &#8211; Select phone) 5. try to establish a new connection If none of this helps, then please contact us at <a href=\"mailto:support@dynavin.de\">support@dynavin.de.<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2vyqn1-a4f9a3d1c780f6eaeb6730a0f8b639d0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Navigation} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>What does TTS mean?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The TTS (text to speech) function is the announcement of street names. For example, the navigation announcement without TTS would ask you to turn right in 50 m, while the announcement with TTS would tell you &#8220;turn right in 50 m into Siemens Street&#8221;.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1yxlzx-f62ca81c260acb69e13189b3e75f5af4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Navigation} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>How do I carry out a data backup of my navigation card?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We recommend that you make a backup of your navigation software SD card. Should you later have problems with the card, you have the possibility to solve them yourself. Here&#8217;s how you do it:<\/p>\n<ol>\n<li>Create a new folder on your desktop with the name &#8220;My Navigation Card&#8221; on your PC<\/li>\n<li>Insert the Micro SD card into the SD card adapter and connect it to the computer<\/li>\n<li>Copy all files inside your removable storage device (navigation SD card) and paste them into your created &#8220;My Navigation Card&#8221; folder (this may take several minutes)<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-46k4fx-6e215431f56cf9fea3e854881b945261'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Navigation} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>How do I perform a map update?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In this <a href=\"https:\/\/www.youtube.com\/watch?v=hmKhcWXbdIY\"> Youtube Video<\/a> this is explained.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-206enh-21d6b6464983283b09c8e05f73c52359'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Navigation} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>How do I download the Toolbox?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In this <a href=\"https:\/\/www.youtube.com\/watch?v=hmKhcWXbdIY\"> Youtube Video<\/a> this is explained.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1xbb8d-4aba373a5f9a5ac5cd20eba6d51a6318'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Navigation} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>The navigation does not speak anymore<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>On Dynavin navigation systems, the volume can be adjusted separately for different sources. The volume for navigation announcements is indicated by a green bar.<\/p>\n<p>If you have turned down the volume (green bar) during a navigation announcement, you will no longer hear any announcements. To adjust the volume of the navigation system, go to the &#8220;Audio&#8221; menu (2nd menu page) and select &#8220;Navi&#8221; to adjust the volume.<\/p>\n<p><img src=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/navi-volume-settings-green-bar.jpg\" alt=\"Die Navigationlautst\u00e4rke erkennt man am gr\u00fcnen Balken\" \/> <img src=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/navi-menue-audio-scaled.jpg\" alt=\"Die Navigationslautst\u00e4rke k\u00f6nnen Sie im Audio Men\u00fc einstellen\" \/> <img src=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/navi-sound-einstellungen-scaled.jpg\" alt=\"Die Navigationslautst\u00e4rke k\u00f6nnen Sie hier einstellen\" \/><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1tlcp9-6756071947df89f275dd02c81431f22b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Navigation} \"  ><p data-fake-id='#toggle-id-11' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11'>Navigation error messages<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>1. Out of memory &#8211; Troubleshooting:<\/strong> Delete the Save folder on the SD card. The error is then corrected. However, please note that all destinations you have entered so far and other navigation settings will be reset. <strong>2. Invalid license &#8211; error correction:<\/strong> A license error occurs when an attempt is made to copy the SD card to another card. This does not work and leads to the license error. <strong>3. Fatal Error &#8211; Troubleshooting:<\/strong> In case of a Fatal Error please send us the card with a note on the error message. We will analyze and correct the error.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1yej9p-417d69e138bbfaf658b202cfbaf94165'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p data-fake-id='#toggle-id-12' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12'>How do I set up radio station logos?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Since the N6 platform you have the possibility to insert logos of radio stations.<br \/>\nThese are shown on the display when the station has been saved.<br \/>\nAll you need is an SD\/Micro-SD card to transfer the logos.<\/p>\n<p>If you own a device of the \u201eX-Series\u201c series, a USB stick is required.<br \/>\nThe micro-SD card or USB stick must be formatted in FAT16\/32.<\/p>\n<p><a href=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/Dynavin_how-to-set-radio-station-logos_en.pdf\" target=\"_blank\" rel=\"noopener\">How to set up radio station logos (PDF)<\/a><\/p>\n<div class=\"BorlabsCookie\">\n<div class=\"_brlbs-content-blocker\">\n<div class=\"_brlbs-embed _brlbs-video-youtube\"> <img class=\"_brlbs-thumbnail\" src=\"https:\/\/www.dynavin.de\/wp-content\/plugins\/borlabs-cookie\/assets\/images\/cb-no-thumbnail.png\" alt=\"YouTube\"> <\/p>\n<div class=\"_brlbs-caption\">\n<p>By loading the video, you agree to YouTube&#8217;s privacy policy.<br \/><a href=\"https:\/\/policies.google.com\/privacy?hl=en&amp;gl=en\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Learn more<\/a><\/p>\n<p><a class=\"_brlbs-btn _brlbs-icon-play-white\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Load video<\/a><\/p>\n<p><label><input type=\"checkbox\" name=\"unblockAll\" value=\"1\" checked> <small>Always unblock YouTube<\/small><\/label><\/p>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"borlabs-hide\" data-borlabs-cookie-type=\"content-blocker\" data-borlabs-cookie-id=\"youtube\"><script type=\"text\/template\">PGRpdiBjbGFzcz0nYXZpYS1pZnJhbWUtd3JhcCc+PGlmcmFtZSB0aXRsZT0iUmFkaW9zZW5kZXJsb2dvcyBmw7xyIEZNIHVuZCBEQUIgZWlucmljaHRlbiIgd2lkdGg9IjE1MDAiIGhlaWdodD0iODQ0IiBzcmM9Imh0dHBzOi8vd3d3LnlvdXR1YmUtbm9jb29raWUuY29tL2VtYmVkL3ZsRjlpTnI2bWR3P2ZlYXR1cmU9b2VtYmVkIiBmcmFtZWJvcmRlcj0iMCIgYWxsb3c9ImFjY2VsZXJvbWV0ZXI7IGF1dG9wbGF5OyBjbGlwYm9hcmQtd3JpdGU7IGVuY3J5cHRlZC1tZWRpYTsgZ3lyb3Njb3BlOyBwaWN0dXJlLWluLXBpY3R1cmUiIGFsbG93ZnVsbHNjcmVlbj48L2lmcmFtZT48L2Rpdj4=<\/script><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7gnvpp-1a45487e78e5be076c1065a496da4015'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p data-fake-id='#toggle-id-13' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13'>Black screen<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Often a black screen can be fixed with a software update. In an earlier firmware version, certain MP3 codecs caused this screen. If the problem persists please contact us at <a href=\"mailto:support@dynavin.de\">support@dynavin.de.<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5pv2tp-aae1cc97fa5a60e65416ed6b57082fcd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p data-fake-id='#toggle-id-14' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14'>White screen<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>A white screen indicates that something is not working properly on the hardware side. In this case you must send the device in for repair. Please obtain an RMA number and provide a brief description of the problem. <a href=\"http:\/\/dynavin-service.de\/\">draw RMA number here<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-4mb1e5-400c2213463efa140e90a458e9078af8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p data-fake-id='#toggle-id-15' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15'>Device hangs itself up<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If the unit hangs, first try rebooting the unit by pressing the SRC (MODE on some models) button until the unit reboots. If problems persist, please reset the device. Please note, however, that on colder days the unit may have to &#8220;warm up&#8221; for a few minutes before it runs smoothly. If none of this permanently remedies the problem (taking into account cold start and warm up), please contact us at <a href=\"mailto:support@dynavin.de\">support@dynavin.de.<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-9oqzx-8d1c051e3a1f8d0d66a896ec42580698'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p data-fake-id='#toggle-id-16' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16'>Multifunction steering wheel does not work<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>On some models, the buttons on the multifunction steering wheel must be trained. Check the plug connections of the CAN bus adapter and the radio. Considering this point, the multifunction steering wheel may not function due to a defective CAN bus adapter or an incorrectly set CarType.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-9b12il-d43ee1160c3a17e5cd01fefe13b7edc0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Return of goods} \"  ><p data-fake-id='#toggle-id-17' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17'>What can I do if I no longer have a bill?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Unfortunately, we can then no longer track when the device was purchased. Each device has a production seal with date. We then take this date as a reference for the manufacturer&#8217;s 1-year warranty.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3ahad9-67768c8cc40d475e8db8a37eda4fd4c2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Return of goods} \"  ><p data-fake-id='#toggle-id-18' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18'>How do I proceed when returning goods?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If you have a problem with a delivered product and wish to report a new reclamation case, you must first apply for an RMA number.<\/p>\n<p><div  class='avia-button-wrap avia-button-center  avia-builder-el-4  el_after_av_hr  el_before_av_button ' ><a href='https:\/\/dynavin-service.de\/new.php?lang=de' class='avia-button av-28d47x-7d369019e4a40ae0539a89687c3e04cb avia-icon_select-no avia-size-small avia-position-center avia-color-theme-color' target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >Request RMA number<\/span><\/a><\/div>Attach the RMA number to your return shipment, clearly visible from the outside<\/p>\n<p>Entries without an externally marked RMA number will be refused by us in the acceptance of the consignment and thus return unprocessed.<\/p>\n<p>Send in components without accessories. Be sure to pack it very well!<\/p>\n<p>The goods must be properly packed. If possible, return the product in its original packaging. Do not use the original packaging as a shipping carton and do not glue or damage it, but ship it protected in an outer packaging<\/p>\n<p>Processing only possible with complete and exact error description!<\/p>\n<p>Enclose a copy of the invoice<\/p>\n<p>For goods returned to us, which do not show any faults despite thorough testing, we charge a testing fee of 25.00 \u20ac plus VAT. MwSt.<\/p>\n<p>Due to our sales structure and existing contracts, we are unable to make direct deliveries of spare parts and accessories to our end customers.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-4q4fdp-04a6f32c3d2fcbc0904260c0b7bd45a0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Return of goods} \"  ><p data-fake-id='#toggle-id-19' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19'>How long does it take to process a return of goods?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Usually the processing takes 7-10 working days. If required spare parts are not in stock, it may take a few days longer.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2fkoct-d9e22016e3ccc398e264ca80f0291b08'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Return of goods} \"  ><p data-fake-id='#toggle-id-20' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20'>I have drawn an RMA number but have not received an e-mail<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please check the SPAM folder in your e-mail program.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-g4nrh-a6ae5c4e694a6de7bf9da26ee8c43d28'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Return of goods} \"  ><p data-fake-id='#toggle-id-21' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21'>How do I check the status of my complaint \/ RMA?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If you have already reported a problem with a delivered product and you have your RMA number, you can check the status of the complaint.<\/p>\n<div  class='avia-button-wrap avia-button-center  avia-builder-el-5  el_after_av_button  avia-builder-el-last ' ><a href='https:\/\/dynavin-service.de\/status.php?lang=de' class='avia-button av-31ixfh-f2f5ca8df5661c5aa82871846a5e193e avia-icon_select-no avia-size-small avia-position-center avia-color-theme-color' target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >RMA status request<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/section>\n<\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k3tu7dgy-f86b6bdd572184da92b21f01985ace54\">\n#top .hr.hr-invisible.av-k3tu7dgy-f86b6bdd572184da92b21f01985ace54{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-k3tu7dgy-f86b6bdd572184da92b21f01985ace54 hr-invisible  avia-builder-el-6  el_after_av_toggle_container  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6xigt-cde9185fd60c471c18075e938cfc80aa\">\n.flex_column.av-6xigt-cde9185fd60c471c18075e938cfc80aa{\nborder-radius:0px 0px 0px 0px;\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-6xigt-cde9185fd60c471c18075e938cfc80aa av_one_full  avia-builder-el-7  el_after_av_hr  avia-builder-el-last  first flex_column_div av-zero-column-padding '   ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k3tu18p1-7cfff1a34eeca90be3c90a193f598daf\">\n.av_font_icon.av-k3tu18p1-7cfff1a34eeca90be3c90a193f598daf .av-icon-char{\nfont-size:40px;\nline-height:40px;\nwidth:40px;\n}\n<\/style>\n<span  class='av_font_icon av-k3tu18p1-7cfff1a34eeca90be3c90a193f598daf avia_animate_when_visible av-icon-style-border avia-icon-pos-center av-no-color avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' ><\/span><span class='av_icon_caption av-special-font'>Not found the answer to your question? Contact us!<\/span><\/span><br \/>\n<form action=\"https:\/\/www.dynavin.de\/en\/faq-2\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-9  el_after_av_font_icon  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Company<\/label> <input name=\"avia_1_1\" class=\"text_input \" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_3_1'><label for=\"avia_3_1\">Email <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_5_1'><label for=\"avia_5_1\" class=\"textare_label hidden textare_label_avia_5_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_5_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_5_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_6_1\" class=\"hidden \" id=\"avia_6_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":168,"comment_status":"open","ping_status":"open","template":"","meta":[],"categories":[],"tags":[],"fahrzeughersteller":[],"firmware_updates":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.9 (Yoast SEO v17.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ &ndash; Dynavin<\/title>\n<meta name=\"description\" content=\"Here you will find answers to many questions about Dynavin products.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dynavin.de\/en\/faq-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dynavin.de\/en\/faq-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Dynavin\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dynavin.official\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-23T13:33:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dynavin.de\/wp-content\/uploads\/navi-volume-settings-green-bar.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.dynavin.de\/#organization\",\"name\":\"Dynavin GmbH\",\"url\":\"https:\/\/www.dynavin.de\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/dynavin.official\",\"https:\/\/www.instagram.com\/dynavin.official\/?hl=en\",\"https:\/\/www.youtube.com\/user\/dynavin1\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.dynavin.de\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.dynavin.de\/wp-content\/uploads\/2018\/12\/dynavin-logo.png\",\"contentUrl\":\"https:\/\/www.dynavin.de\/wp-content\/uploads\/2018\/12\/dynavin-logo.png\",\"width\":340,\"height\":156,\"caption\":\"Dynavin GmbH\"},\"image\":{\"@id\":\"https:\/\/www.dynavin.de\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.dynavin.de\/#website\",\"url\":\"https:\/\/www.dynavin.de\/\",\"name\":\"Dynavin\",\"description\":\"Navigation and Multimedia Solutions\",\"publisher\":{\"@id\":\"https:\/\/www.dynavin.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.dynavin.de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.dynavin.de\/en\/faq-2\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.dynavin.de\/wp-content\/uploads\/navi-volume-settings-green-bar.jpg\",\"contentUrl\":\"https:\/\/www.dynavin.de\/wp-content\/uploads\/navi-volume-settings-green-bar.jpg\",\"width\":800,\"height\":444,\"caption\":\"Die Navigationlautst\\u00e4rke erkennt man am gr\\u00fcnen Balken\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dynavin.de\/en\/faq-2\/#webpage\",\"url\":\"https:\/\/www.dynavin.de\/en\/faq-2\/\",\"name\":\"FAQ &ndash; 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